Efficient and Hassle-Free: How Aaron Services Solved a Landlord’s Water Heater Problem
Landlords Needing HVAC & Plumbing Service Love Aaron Services
At Aaron Services, we pride ourselves on providing exceptional plumbing services that are not only efficient but also hassle-free for our clients — especially landlords and property managers. Recently, we had the opportunity to assist a landlord who was facing a significant issue: a leaking water heater in one of his rental units. We’re the number one choice for both landlords and people with leaking water heaters, so of course, this landlord called us! Read on to see why clients (especially landlords!) choose us time and time again for help with their leaking water heaters.
Our client recently got that call that no landlord likes to get: “our water heater is leaking!” As all landlords know, a leaking water heater can turn into a big problem fast. Beyond potential water damage, tenants need hot water. Luckily, this landlord has used Aaron Services for many years, and knew just who to call for fast, honest service with competitive pricing.
Why Landlords and Property Management Companies Choose Aaron Services for their Plumbing and HVAC Service Needs
Exclusive Phone Number for Fast HVAC and Plumbing Service
One of the reasons landlords love working with Aaron Services is our exclusive phone number dedicated to their needs. This ensures that landlords can get help quickly, without being put on hold or shuffled between departments. Quick access to our services means problems are addressed promptly, minimizing downtime and inconvenience.
Dedicated Account Representative
Landlords needing plumbing or HVAC service are assigned a dedicated account representative. This means they don’t have to reinvent the wheel every time they call. Their account rep is familiar with their properties and needs, streamlining communication and service. While any of our friendly and knowledgeable customer service representatives can help a landlord or property management representative, the dedicated account representative is also available for a smooth and efficient experience. Additionally, our account reps can proactively provide landlords with the documentation they need, often before they even ask for it. This level of personalized service ensures that our clients always have the information they need at their fingertips.
Full Transparency and Remote Management
Our advanced systems offer landlords full transparency into every step of the HVAC or plumbing service process. This means landlords can stay informed about the status of repairs without needing to be on-site. Realtime tracking allows clients who aren’t on-site to see when the technician arrives at a service location. Technicians will call property managers and landlords directly so that we can answer any questions and provide a thorough explanation of our findings. Our technicians can attach photos and videos to the account, allowing clients to view the before, during, and after aspects of all work, and this is accessible long after the work is complete. Clients can sign documents and make payments remotely or establish a billing relationship with us, making the entire process hassle-free. This remote management capability is particularly valuable for landlords managing multiple properties or those who live far from their rental units.
Our Top Quality Plumbing Services Solve this Landlord’s Water Heater Woes
Initial Assessment and Action
Upon receiving the call, Gabe quickly assessed the situation. It was clear that the leaking water heater needed to be replaced. Additionally, to ensure the new water heater would be code compliant, an expansion tank was required. We provided an estimate to complete this work and were ready to do so at that time. Our client wanted a little time to consider their options, which we are happy for customers to do! We want our customers to have all the time and information they need to make a decision they are confident with. Later that day, the landlord called us back and scheduled the replacement for the next morning.
The Repair Process
To resolve the issue, we deployed a skilled team comprising one of our talented plumbing apprentices in training and a licensed master plumber, Gabe. Here’s how they tackled the problem:
- Draining and Removal: The team began by draining the existing water heater to prevent any further leaks and make the removal process easier.
- Disposal of the Old Unit: Once drained, the old water heater was carefully removed and disposed of responsibly. Did you know aluminum cans and plastic water bottles aren’t the only things you can recycle to help the environment? Water heaters have a good deal of reusable materials on them. We personally take all used water heaters to our local recycling center so that these materials can be repurposed for future use.
- Installation of the New Water Heater and Expansion Tank: Gabe expertly installed the new water heater, ensuring it was fitted with an expansion tank to comply with current codes. This addition guarantees that the system can handle pressure changes safely.
- Final Touches and Inspection: After installation, the team conducted thorough inspections to ensure everything was working perfectly. The new setup was not only functional but also looks much better.
We Don’t Want Our Clients to Have Water Heater Emergencies
It’s a win-win for everyone when we help our clients avoid water heater emergencies. We want our clients to make decisions when they have time on their side, not in the middle of the night with a burst water heater and water damage.
Typically, tank water heaters last between 10-15 years. However, older water heaters that aren’t regularly maintained can develop sediment buildup that causes them to work much harder than necessary, leading to faster depletion of hot water. This can result in landlords receiving complaints about “not getting any hot water” long before a well-maintained water heater should be replaced.
There are a few things property owners and managers can do to limit spend on water heaters:
Tips and Advice for Landlords
- Regular Maintenance: Schedule annual inspections for your water heater to ensure it is operating efficiently. Regular maintenance can help identify potential issues before they become significant problems.
- Check for Leaks: Periodically inspect the area around the water heater for any signs of leaks. Early detection can prevent water damage and costly repairs.
- Monitor Temperature Settings: Keep the water heater temperature set to a safe level (generally around 120 degrees Fahrenheit) to prevent scalding and reduce the risk of overheating.
- Flush the Tank: Flushing the water heater tank annually helps remove sediment buildup, which can affect the heater’s efficiency and lifespan.
- Don’t Wait for a Water Heater to Leak: If you know your water heater is aging, you know you’re going to pay for a new one soon. By proactively replacing the water heater you can find a company you trust, schedule the work for a time most convenient for everyone, and limit costs to just the water heater replacement, instead of the cost of temporary living arrangements and restoration expenses.
What to Do in the Event of a Water Heater Leak
- Turn Off the Water Supply: Locate the water shut-off valve near the water heater and turn it off to prevent further water damage.
- Turn Off the Power Supply: If the water heater is electric, switch off the power at the circuit breaker. For gas heaters, turn off the gas supply.
- Contact a Professional: Call a professional plumbing service like Aaron Services immediately to assess and repair the issue.
Another Happy Landlord
At Aaron Services, we value feedback from our clients to ensure we are providing the best possible service. After completing each job, we personally call to ensure the client was happy with their experience. This landlord took an extra step and posted their positive feedback on Google:
“I am very happy with job done by Aaron Plumbing. Everything was done in a professional and timely manner. The technician did an excellent job. I will use him again for my plumbing needs.”
I. L.
If you’re a landlord or property manager looking for reliable plumbing services, consider Aaron Services. Our dedicated account representatives, transparent systems, and skilled professionals are here to ensure your plumbing issues are resolved quickly and effectively.